Frequently Asked Questions

We offer complete digital services for small businesses: professional websites, chatbots with artificial intelligence, online booking systems, email marketing, automations and much more. All our services are designed to convert visitors into customers without technical knowledge.

Delivery time depends on the contracted service. For most basic services (landing pages, simple chatbots) we take 48-72 hours. More complex projects like mobile apps or booking systems can take up to 2-3 weeks. We always give you an exact date before starting.

No, absolutely not. We handle everything: installation, configuration, design and we give you basic training so you can manage your content. Plus, we include 1 year of free support for any questions you have.

We specialize in small and medium businesses, startups and entrepreneurs. Our services are optimized for companies that want to grow online without large initial investments. If you have doubts about whether we are suitable for your project, contact us.

Yes, all our services are customized according to your specific needs. We analyze your business, objectives and budget to create the perfect solution. We don't sell standard products, but solutions adapted to each client.

A complete website includes: custom design, domain and hosting for 1 year, SSL certificate, basic SEO optimization, contact form, social media integration, admin panel, basic training and 1 year of free support. Everything ready to work from day one.

For chatbots to work with WhatsApp, you need to link external services like Tidio, which is free for small businesses and paid for larger uses. Our chatbots integrate perfectly with these platforms and can respond automatically, manage appointments, process orders and connect with your CRM. They also work on your website and other platforms like Telegram.

Yes, during the first year we include free changes. After that, we offer maintenance and update services. We also give you access to the admin panel so you can make basic changes yourself.

Yes, we offer complete digital marketing services: social media management, email marketing, Google and Facebook advertising, SEO, and automations. Everything integrated with your website to maximize results.

We can use the same domain, analyze the existing website, extract information and more. However, we don't edit existing websites, but rather build them from scratch with the best technologies and optimizations. This ensures better performance, security and functionality.

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You can check all our prices on the services page. Each service has a fixed price with no surprises. We also offer discounts for complete packages and installment payment plans.

No, our prices are transparent and one-time. The only additional cost is the annual renewal of domain and hosting which has a low price and is indicated at purchase, or other additional services that you explicitly contract. We don't charge monthly commissions or hidden costs.

Yes, we offer 30-day full money-back guarantee. If you're not satisfied with our work, we refund 100% of your money no questions asked.

Yes, for projects over €200 we offer interest-free installment payment plans. You can pay in 2-3 monthly installments. For smaller projects, payment is complete at the start.

We accept all payment methods: credit/debit cards, PayPal, bank transfers and more. We also offer interest-free installment payment plans for larger projects. We use Stripe as our payment platform to ensure maximum security.

We use the most modern and secure technologies: Next.js, React, TypeScript, Tailwind CSS, and optimized databases. All our websites are fast, secure and compatible with all devices.

Absolutely. We use SSL certificates, data encryption, automatic backups and secure servers. We comply with all data protection regulations (GDPR) and never share your information.

Yes, all our websites are optimized for mobile, tablets and computers. They automatically adapt to any screen size to offer the best user experience.

Our websites work perfectly on all modern browsers: Chrome, Firefox, Safari, Edge and mobile browsers. They are also compatible with older browsers.

Yes, we include domain and hosting free for the first year in all our services. We recommend the best providers and manage all the configuration. After the first year, you can renew with us or transfer your domain to any provider you prefer. You can also transfer your existing domain if you already have one.

Free support includes: technical problem resolution, minor content changes, security updates, basic training and email or chat queries.

You can contact us by email (info@astroweb.tech), WhatsApp, live chat on our website, or use our contact form on the contact page. We respond in less than 24 hours.

Yes, we include free basic training so you can manage your content. We also offer optional advanced training to learn how to make more complex changes.

If something doesn't work, we fix it immediately. Our technical support is available to resolve any issues, even outside business hours for emergencies.

Yes, you can change your support plan at any time. We offer from basic support to premium plans with priority attention and guaranteed response time.

After delivery, we give you access to your admin panel, basic training, documentation and 1 year of free support. We also help you set up Google Analytics and other tools.

Yes, we give you access to the admin panel so you can make basic changes like schedules, locations, texts, images and add products. It's very intuitive and you don't need technical knowledge. For more complex changes, we recommend contacting us since, being built with code, it's easy to break if you don't know what you're doing. In any case, the website is yours and you can change anything, as you have access to both the panel and the complete code.

We recommend basic maintenance that includes: security updates, automatic backups, performance monitoring and technical support. The first year is always free, and after that it's completely optional.

Yes, you are the complete owner of your website and can migrate it to any provider. We help with migration if necessary, although we recommend staying with us for the best support.

Yes, we offer continuous update and improvement services: new features, redesigns, SEO optimizations, and performance improvements. Always at competitive prices.